Introduction

We respect your privacy and are committed to protecting your personal data when you visit and use our website, purchase our solar accessories, or otherwise interact with us. This policy explains what data we collect, how we use it, how we protect it, and the rights you have.

Information We collect

We may collect the following types of information:

a) Personal Data you provide directly

  • Name, email address, telephone number, postal or delivery address.
  • Payment and billing information (via our payment gateway) and order history.
  • Account login credentials (if you create an account).
  • Any communications you send to us (e.g., customer support).
  • b) Automatically collected data
  • IP address, browser type and version, time and date of visit, pages visited, referring and exit pages.
  • Cookies and similar tracking technologies.
  • c) Other data
  • Data from the use of our services (for example warranty registration, installation details if applicable).
  • Demographic information (optional) such as region, interest in solar systems.

How we use your information

We use your data for the following purposes:

  • To process and fulfil your orders, send confirmations, deliver products, manage returns and refunds.
  • To provide customer service and respond to your enquiries.
  • To send you marketing communications (if you consent) such as product news, offers, or updates.
  • To customise and improve our site, products and services; to analyse usage and trends.
  • To prevent fraud, enforce our terms and comply with legal obligations.

Legal Basis for Processing (where applicable)

  • Legal obligation: Complying with laws and regulations.
  • Performance of a contract: We need to process your personal data to fulfil your order.
  • Consent: When you opt in to receive marketing communications.
  • Legitimate interests: Improving and optimising our website, preventing fraud.

Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Trusted third-party service providers (payment gateways, delivery/fulfilment partners, email delivery platforms) who act on our behalf.
  • Where required by law, to comply with court orders or legal investigations.
  • In the event of a merger, acquisition or sale of assets, your data may be transferred, subject to adequate protections.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences, maintain your session.
  • Analyse how you use our website (e.g., Google Analytics) and deliver targeted ads (via Meta Pixel, TikTok Pixel).
    You can control or disable most cookies via your browser settings. Note that disabling certain cookies may affect site functionality.

Data Security & Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or destruction. However, no system is completely secure.
We retain your personal data only for as long as necessary for the purposes described (contract fulfilment, legal obligations, business needs). Once it is no longer needed, we securely delete or anonymise it.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Rectify inaccurate or incomplete personal data.
  • Request erasure of your personal data (“right to be forgotten”), subject to legal and contractual constraints.
  • Withdraw consent where we rely on it.
  • Object to or restrict processing of your data.
  • Request portability of your data (where applicable).
    If you wish to exercise any of these rights, please contact us at hello@optimaltechie.com

Children’s Privacy

Our services are not directed to children under 18 years old. We do not knowingly collect personal data from persons under that age. If you become aware of such data being collected, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this policy from time to time. The “Last updated” date will reflect the latest revision. You are advised to review this page periodically. Your continued use of the site after changes implies acceptance.

    Contact Us

    If you have any questions about this policy or our data practices, please contact:
    Optimal Techie
    No 3, Olayiwola Street, Off Kudirat Abiola Street, Oregun, Ikeja, Lagos State.
    Email: hello@optimaltechie.com
    Phone: 09029795876 (Temidayo), 09129419170 (Fuhad)