Applies to purchases of solar accessories from OPTIMAL TECHIE via www.optimaltechie.come page.

Scope

This policy outlines your rights and our obligations regarding the return of products, refunds and exchanges. It applies to items purchased directly from our website. Customised or installation services may have separate terms.

Return Window

You can request a return or refund within [7] days of the delivery date (or receipt date, if shipped). After this period, returns may not be accepted except in the case of faults covered by manufacturer warranty.

Eligibility for Returns

To be eligible:

  • The item must be unused, in the same condition as received, and in its original packaging with all accessories, manuals and tags included.
  • The item must match the description shown on the site.
  • You must provide proof of purchase (order number).
  • For electrical components (solar batteries, inverters) any warranty or service instructions must not have been tampered with.

Non-Returnable Items

The following may not be returned:

  • Policies & Testimonials & FAQS
  • Items that have been installed, used, or tampered with in a way not authorised by the manufacturer.
  • Items damaged by misuse, improper installation, or failure to follow instructions.
  • Items explicitly marked as non-returnable at time of purchase.
  • Sale items offered “final sale” (if so indicated).

Returns Process

  • a) Contact our support team within the return window at hello@optimaltechie.com, specifying your: order number, item, reason for return, and photos (if defective).
  • b) Await our return authorisation and instructions.
  • c) Package the item securely (in original packaging) and send it to the designated return address. You are responsible for the shipping cost unless the return is due to our error (wrong item shipped or defective product).
  • d) Once we receive and inspect the item, we will notify you of the approval or rejection of your return.

Refunds

If your return is approved:

  • Refunds will be issued via your original payment method within [5-10 business days] (bank-processing times may vary).
  • Shipping costs (original or return shipping) are not refundable unless the return is due to our error.
  • If only part of a purchase is returned, refund may be pro-rata less any applicable shipping/restocking fees.

Exchanges

We may offer an exchange for the same item (subject to availability) or for a different item of equal value. Contact us within the return window to request this.

Faulty / Defective Goods

If the product is faulty, damaged on arrival, or not as described:

  • Contact us within [48 hours] of delivery, with photos.
  • We will prioritise inspection and may provide a replacement, repair, or full refund depending on circumstances and manufacturer warranty.
  • Shipping costs for defective items will be borne by us.

Warranty

Many solar accessories carry a manufacturer’s warranty (e.g., batteries, inverters). Returns due to warranty claims follow the manufacturer’s terms in addition to our policy. Please refer to the product’s warranty documentation.

Sales and Discounted Items

Items purchased at a discount or marked “final sale” may not be eligible for full refunds. We will clearly indicate such status at time of purchase.

Changes to This Policy

We may revise this policy at any time; the “Last updated” date will reflect changes. The policy in effect at the time of purchase will apply to that transaction.

Contact Us

For any questions regarding returns or refunds, contact:
Email: hello@optimaltechie.com
Phone: 09029795876, 09129419170
Address: NO 3,Olayiwola Street, Off Kudirat Abiola Way, Oregun, Ikeja, Lagos State.